This website is owned and operated by SCENOVIA Australia. Throughout the site, the terms "we", "us", and "our" refer to SCENOVIA Australia.Through this website, you may be able to do any of the following, among other things:

 - view information about SCENOVIA and its products;

- create an online account with us;

- sign up to receive communications about our products; and

- use the email, instant messaging, and other application functions to contact us, and send or post queries, reviews, and feedback

1. About This Policy  

SCENOVIA Australia (we, us, our) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website (the Site) or interacting with us, you agree to this Policy.

 2. What Personal Information We Collect

We may collect the following categories (depending on your interaction):  

(a) Identification: name, title, date of birth (if needed for age verification)  

(b) Contact: email, phone number, billing and shipping addresses  

(c) Order & Transaction: order history, payment method type (tokenised—no full card numbers stored on our servers), invoices, currency, refund history  

(d) Account Data: login, preferences, wishlists, saved addresses  

(e) Marketing & Communications: newsletter preferences, campaign engagement (e.g., open/click events)  

(f) Device / Technical: IP address, browser type, device identifiers, session logs, time zone, referring URL  

(g) Usage & Interaction: pages viewed, on‑site search terms, scroll/click behaviour (via analytics tools)  

(h) User-Generated Content: product reviews, comments, uploaded images (where applicable)  

(i) Support & Correspondence: messages sent via email, chat, or forms  

(j) Social / Referral (optional): if you log in via social platforms (where activated) basic profile data (subject to your authorisations)  

(k) Sensitive Information: we generally do not collect sensitive information. If you voluntarily provide it (e.g., allergy note), it will only be used for the purpose provided.

 3. How We Collect Information  

(a) Direct: orders, forms, account registration, email, chat, events  

(b) Automated: cookies, pixels, analytics scripts, log files  

(c) Third Parties: payment processors, logistics partners, marketing platforms, anti‑fraud tools  

(d) Public Sources: social media handles you refer to us or tag us in  

You can choose to withhold some information, but this may limit our ability to provide certain services (e.g., shipping without address is impossible).

 4. Purposes of Use  

We use personal information for:  

(1) Order fulfilment & delivery  

(2) Customer service & returns processing  

(3) Account management & personalisation  

(4) Payment processing & fraud prevention  

(5) Analytics & site optimisation  

(6) Marketing (email, retargeting—subject to consent where required)  

(7) Legal compliance (tax, accounting, regulatory)  

(8) Security & risk management  

(9) Product development & internal reporting 

5. Direct Marketing  

We may send you marketing communications where legally permitted. You can unsubscribe via the link in any email or by contacting us. After opting out, we may still send transactional or service emails (e.g., order confirmations).

6. Cookies & Tracking Technologies  

We use:  

(a) Essential cookies (site core functionality)  

(b) Performance/Analytics (e.g., Google Analytics)  

(c) Functional (remember preferences)  

(d) Marketing/Retargeting (e.g., Meta Pixel, if implemented)  

You can modify browser settings or use cookie consent tools (if enabled) to control non-essential categories. Disabling certain cookies may impact site functionality.

7. Payment Processing  

Payments are processed through third‑party gateways (e.g., [INSERT PROVIDER: Shopify Payments / Stripe / PayPal]). We do not store full card numbers. Tokenised references may be retained for refunds and fraud prevention.

8. Disclosure of Personal Information  

We may disclose to:  

(a) Logistics & shipping carriers  

(b) Payment processors & anti-fraud services  

(c) Email & marketing automation platforms  

(d) IT hosting & cloud infrastructure providers  

(e) Professional advisors (legal, accounting)  

(f) Government or regulatory authorities (where required)  

(g) Acquirers / potential investors (in corporate transactions, subject to confidentiality)  

We do not sell personal information for monetary value.

9. Overseas Disclosure  

Some service providers may be located or process data overseas (including but not limited to: USA, Canada, EU, Singapore). Where personal information is transferred offshore, we take reasonable steps to ensure recipients protect it in line with applicable privacy principles.

 10. Data Security  

We implement administrative, technical, and physical safeguards: access controls, encryption-in-transit (TLS), role-based permissions, and monitoring. No system is 100% secure. You are responsible for protecting your account password.

11. Data Retention  

We retain personal information only as long as necessary for the purposes above, legal obligations (e.g., tax record retention), or dispute resolution. When no longer required, we take reasonable steps to de‑identify or securely destroy it.

12. Access and Correction (APP 12 & 13)

You may request access to or correction of your personal information. Email us at privacy@scenovia.shop (or hello@scenovia.shop). We may require identity verification. If we decline a request (e.g., legal exemption), we will provide reasons.

13. Complaints  

(a) Contact us first: hello@scenovia.shop  

(b) We aim to acknowledge within 5 business days and resolve within 30 days where practicable.  

(c) If unresolved, you may complain to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au / 1300 363 992.

14. Children  

Our products are not specifically directed at children. We do not knowingly collect data from individuals under 16 without appropriate consent.

15. Third‑Party Links  

External sites have their own policies; we are not responsible for their practices.

16. Automated Decision-Making / Profiling  

We may use automated scoring for fraud prevention or segment audiences for marketing. These processes do not produce legal or similarly significant effects on you. You may contact us to request manual review.

17. EU/UK / Other Jurisdictions (Optional Clause)  

If you are located in the EU/EEA or UK, additional rights (access, portability, restriction, objection, erasure, complaint to supervisory authority) may apply under GDPR/UK GDPR. Please contact us. Lawful bases typically include contract performance, legitimate interests (analytics, fraud prevention, marketing—balanced), consent (email marketing where required), legal obligations.

18. Changes to This Policy  

We may update this Policy from time to time. The “Last updated” date reflects the latest version. Material changes may be notified via the Site or email (where appropriate). Continued use constitutes acceptance. 

19. Contact  

Email (general): hello@scenovia.shop